Terms and conditions

Edenflowers.com.au - Terms and Conditions

These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by these terms and conditions

Bouquets we produce

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. Using the freshest and best seasonal flowers available, our florists will select their choice selection to create a bespoke custom designed floral arrangement. The highest care is taken when producing our products with quality and freshness being our number one priority.

We use fresh flowers from a local market in our bouquets, final designs produced are not necessarily as pictured on www.edenflowers.com.au. The pictures are illustrative of size and style only. By accepting these terms and conditions you are acknowledging there will be discrepancies between images and produced goods.

You can be confident that you have chosen a local florist that will deliver only the freshest flowers. If you have any queries in relation to our business or site operation, please do not hesitate to contact us at office@eden-flowers.com

Images

All photographic images on our website are owned by EdenFlowers and subject to protections under the Australian copyright law.

Deliveries

Please take care in giving correct delivery details. If the incorrect delivery details are provided or we are unable to gain access to the property due to locked gates, we may need to return the product to our studio and contact you to arrange re-delivery which may incur a re-delivery fee.
All florals are delivered by our team or third party courier company with utmost care.
Delivery charges are included in the pricing for our bouquets.
We provide contactless delivery to the following suburbs

Sinnamon Park 4073
Seventeen Mile Rocks 4073
Jindalee 4074
Mt Ommaney 4074
Westlake 4074
Jamboree Heights 4074
Middle Park 4074
Riverhills 4074
Oxley 4075
Corinda 4074
Sherwood 4075
Graceville 4075
Darra 4076

Same day delivery Mon-Fri, for orders received before 11:00 am AEST. Orders received after 11:00 am AEST will be delivered the next business day.
We do not deliver on Sundays or public holidays
If you have any special requests, please call us directly 0467 597 567 to discuss or request a call back on our website. We can contact you directly via email or telephone if there is a problem.
We aim to get all our deliveries out between the hours of 8am-6pm to residential addresses and by 5pm to business addresses.
We cannot guarantee an exact time, any special requests need to be called through via telephone.
If the recipient is not home, we will either leave it in a safe space or with a neighbour, otherwise if this is not accepted, we will bring the product back to the studio, and arrangement will be made for a re-delivery.
Please be aware during peak periods, Valentines Day, Mothers Day and Christmas we are unable to take specific time requests, but we always do our best to get your order of flowers our for delivery promptly.

Returns Policy

If the sender or receiver has a problem with their flowers:

Contact should be made within 48 hours of receipt via email office@eden-flowers.com or telephone - 0467 597 567
Images need to be provided.
EdenFlowers cannot provide a replacement, store credit or refund if the product has been disposed before one of our team members has assessed the product.
Goods will not be refunded if there has been a change of mind.
Our flower care guide care guide can be viewed directly on our website.
All agreed refunds will be returned back through the same payment method used or a store credit can be issued if preferred.
We will always work with you to rectify the problem. We take pride in delivering the freshest quality florals however, please bear in mind that we are dealing with a natural perishable product.